This project resulted from witnessing the challenges faced by many teachers who were new to using an Individualized Education Plan (IEP)-development platform. These educators often felt overwhelmed from being trained on every aspect of the platform in a single session. Consequently, they would encounter difficulties when trying to perform specific tasks within the platform, as they couldn’t recall the necessary steps.
This video is part of a series of microlearning experiences designed to offer users convenient access to targeted lessons on individual platform components. Each lesson is kept concise, lasting just a couple of minutes, allowing teachers to follow along and perform tasks while writing their IEP. The intention is to eliminate the need for extensive hours of training, providing a two-fold benefit.
Teachers can acquire and immediately apply the necessary skills to their current cases, rather than having to wait until after training to replicate the steps. Additionally, a job aid was developed to serve as a quick reference for those seeking a refresher on the topic.
The video also features a clickable link that directs users to a demo site of the IEP platform. This feature is particularly valuable for educators new to special education and unfamiliar with the IEP writing process. By accessing the training environment, they can practice the steps without fear of affecting IEPs on their caseloads.
Consulted with SMEs and former training participants about pain points.
Created storyboard & defined project scope to include creation of job aid.
Created video and job aid.
This project was created for a client to train volunteers at the university’s deer barn facility, catering to both experienced and incoming volunteers. The facility relies heavily on volunteer efforts, and the previous training approach involved onboarding volunteers on a rolling basis, corresponding with their shift sign-ups throughout the year. This approach resulted in inconsistent information delivery and occasional omission of crucial steps in processes, leading to mistakes and infractions during quarterly inspections.
Following consultation with the facility’s supervisor, I was able to analyze the major pain points and determined the best approach was to:
1) Develop a foundational eLearning training that ALL volunteers would take prior to their in-person training. This ensured consistent and accurate information dissemination.
2) Address gaps in easily overlooked steps by providing volunteers with a job aid.
To accommodate volunteers of varying skill levels, I designed a branching scenario that allowed them to choose the level that best suited their needs. This scenario presented challenges and choices for the volunteers to navigate through.
Consulted with SMEs and volunteers to create action map, pinpointing areas where training was necessary. Reviewed existing materials used for knowledge transfer among staff.
Created storyboard & defined project scope to inlcude job aid.
Created branching scenario eLearning using Articulate Storyline.
IEP Platform JOB AID
ACTION PLAN Workflow Job Aid
Task Status Job Aid
IEP PLATFORM STORYBOARD
DEER BARNS PERSONA
Visual Storyboard
Visual DictionaRY of useless words